Oracle Job Openings For Freshers/Exp as Field Support Specialist
Company Name : OracleWebsite : www.oracle.com
Role : Field Support Specialist
Qualification : Any Graduate
Experience : 0 - 2 Years
Location : Mumbai
Company Profile :
Oracle is shifting the complexity from IT, moving it out of the enterprise by engineering hardware and software to work together—in the cloud and in the data center. By eliminating complexity and simplifying IT, Oracle enables its customers—400,000 of them in more than 145 countries around the world—to accelerate innovation and create added value for their customers.
Job Description :
Responsible for providing the first line of on-site field system support that includes hardware, software, software applications, and networking to customers and field personnel on-site at customers or remotely.
Provides a high level of customer satisfaction through the effective delivery of technical support and service programs.
Customer support specifications may include product performance / maintenance, product installation, project management, site planning and professional services.
Pro-actively coordinates resources, problem resolution, problem escalation, and the use of system level diagnostics.
Understands service processes and options that are linked with the customers specifications. Able to identify and solve a wide range of problems.
Needs a 24-hour commitment to support customer specifications which may also be fulfilled by participation in the regional standby rotation.
Works primarily at customer sites.
Desired Profile :
Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures.
Typically graduate or equivalent with 0 - 2 year experience.
This is on-site dedicated Field Service Engineer to be deputed at customer site to work in 3 shift for 24x7 coverage.
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