Red Hat Job Openings for Freshers as Technical Support Engineering
Website : www.redhat.com
Role : Technical Support Engineering
Qualification : BE/BTech
Experience : Freshers
Location : Pune
Company Profile :
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing technologies that solve business problems. We’re a billion dollar S&P 500 company offering solutions from Linux to middleware, storage to cloud, together with award-winning global customer support, consulting, and implementation services.
Job Description :
Perform basic investigation and troubleshooting of Red Hat enterprise application server suite of products and additional layered products to find resolutions for technical issues.
Gather information for each bug and provide analysis to fully understand the issue.
Propose and discuss fixes or workarounds and provide advice to educate customers.
Collaborate with engineering, product management, and support management teams to prioritize customer requests.
Incorporate your findings to Red Hat's knowledge base.
Support Red Hat's global customers on technical issues through phone, chat, or remote access tools.
Desired Profile :
Basic understanding of Linux, UNIX, and open source.
Candidates must have graduated within the last two years with B.E. or B.Tech (CS or IT), MCA, MCM, BSc, or BCA and 60% marks in their final year.
Red Hat Certified Engineer is preferred.
Familiarity with C language and development tools like GCC.
Knowledge of networking and UNIX-like services and concepts.
Good analytical and reasoning skills.
Excellent English communication skills, both written and verbal.
Self-motivated and comfortable working within a team.
Ability to communicate and present ideas in a user-friendly way.
Willingness to work in shifts and handle phone calls and live chat sessions.
Candidates who have completed a college project using Linux or currently contributing to open source projects are preferred.
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