VERIZON Hiring For Software Engineer @ Chennai
Company Name : VerizonWebsite : www.verizon.com
Education : BE/B.Tech/MCA
Experience : 1-2 Years
Location : Chennai
Job Description :
Software Engineer
The Global Customer Support Center will consist of Customer Support Representatives (CSR) and
Monitoring Analysts (MA)
CSR’s will answer all customer facing phone queues, accept and respond to all customer emails, and
will be primary ticket owners (first contact point for all clients)
MA’s will identify incidents via the “Alert Management System”, assign a CSR, and engage the
appropriate technical group for resolution.
Primary interface for partner service desks.
Phone ACD management.
Responsible for efficiency gains in monitoring systems.
MA/CSR should act as a tier .5 technician where he can be able to resolve repeated incidents.
tickets with the given SOP in any (windows / UNIX / network) domain.
Candidate Profile :
Candidates should possess BE/B.Tech/MCA & should have 1-2 years in the IT infrastructure
customer support environment where he handled global customer’s calls, email and alerts.
Candidates should possess very good communication in terms of listening, oral and written.
Engineer should have hands on experience in monitoring (HPOV / Sitescope / etc) and ticketing tool
(Remedy / etc)
Engineer should have experience working in 24/7 environment.
Engineer should have basic knowledge in Windows or UNIX or Network environment.
