Aricent Openings Network Specialist - Wifi, Wireless in Bengaluru/Bangalore
Job Description:
Performs Advanced Level Troubleshooting, Analysis and Diagnosis of Complex Networking Problems & Design Issues
Firmware & Software Bug Scrub, Testing & Validation in Lab.
Simulate the Customer environment within Operate Lab to resolve complex problems and compatibility issues.
Assist L1 (Level 1 Engineers) in Recreating Customer Issues in the Operate Lab.
Provides Remote deployment support (Assistance to the Field Engineer whenever required).
Collaborates proactively with Clients SP Wi-Fi Team to ensure optimal use of resources to meet customer needs.
Provide Engineering Recommendations & Capacity Planning along with Level-3 Engineers
Provides preemptive network design optimization recommendations based on periodic network and service performance, capacity, and security analysis.
Manage Level-1/2 Engineers Technical Escalation & Manage Customer Expectation.
Provide Training & Mentoring to the New Hire L1/L2 Engineers.
Lead Change & Release Management Activities, Active Participation in CAB Review Meetings.
Drive continuous improvement and process change suggestion to management
Provide second line phone/email/fax consultation to independently debug complex mobility network problems
Provide systems/product training to peers within the WWSP Operate Practice team.
Act as a focal point for large account network problem resolution.
Act as a technical expert with ownership and accountability expectations in managing cases and customer situations.
Provide support on a world-wide basis to all WWSP customers.
Perform reactive Service Request case handling for client largest SP customers.Assures that major network problems across a broad range of technologies are properly addressed as per SLAs.
Acts as a focal point for all network problem resolution
Ability to identify complex network issues
Product Knoweledge:
Cisco Wireless LAN Controller
Cisco Wireless Control System
Cisco Access Point
Cisco ASR 1K
Cisco ISG Nexus 3K
Certifications:
CCNA Wireless (Mandatory)
CCNP Wireless (Mandatory)
CCNP Routing and Switching
Salary:Not Disclosed by Recruiter
Industry:Telcom / ISP
Functional Area:IT Software - Network Administration, Security
Role Category:Admin/Maintenance/Security/Datawarehousing
Role:Technical Support Engineer
Keyskills:CCNA, CWNA, Cisco WLC, Cisco ASR 1K, Cisco Routers, Cisco Switches, Cisco WCS, Cisco ISG - Nexus, CCNA - Switching and Routing, Cisco Networking, Cisco Wireless
Desired Candidate Profile
Education:
(UG - Any Graduate - Any Specialization, B.Tech/B.E. - Any Specialization, B.Sc - Any Specialization, B.Com - Commerce) OR (PG - Any Postgraduate - Any Specialization, Post Graduation Not Required, MCA - Computers, M.Sc - Any Specialization, M.Tech - Any Specialization, MBA/PGDM - Any Specialization) AND ( Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required)
Assists with deployment of complex network services and related Network Management Systems.
Participate in Customer Design Workshop if required.
Create & Peer-Reviews for Customer HLD & LLD.
Review Implementation/ Change Management Plans.
Plans and executes complex Network Upgrades and Network Migration activity.
Assures that major network problems across a broad range of technologies are properly addressed as per SLAs.
Acts as a focal point for all network problem resolution
Ability to identify complex network issues
Company Profile
Aricent Technologies (H) Limited
http://careers.aricent.com
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