CA Technologies Hiring For Fresher & Exp on IT Customer Support Analyst @ Hyderabad
Company Name : CA Technologies
Website : www.ca.com
Location : Hyderabad
Experience : Freshers
Education : B.E/B.Tech
Job Description :
IT Customer Support Analyst
Work in either Service Desk or on the client site to coordinate, diagnose and troubleshoot incoming
employee calls or incident tickets.
Provide highly visible customer support through the performance of onsite installation, as well as
overseeing any necessary diagnosis, troubleshooting, service and repair of complex equipment and
systems.
Provide support services to employees with information technology issues involving applications or
data, and educational technologies.
Provide timely resolution of problems or escalation on behalf of customer to appropriate personnel,
and provides case status updates to management and end-users.
Develop, document and implement standard operating procedures and customer service guidelines.
May be involved in supporting conferences and large training meetings of users in one location.
During these times, local support is critical and provides proactive time for upgrades, maintenance.
Make routine or required customer actions to meet customer needs. Respond promptly and
accurately to customer complaints, inquiries and requests for information and coordinate
appropriate follow-up. May handle escalated issues passed on from co-workers or subordinates.
During times of emergencies, outages and project planned work; be on call and available until the
event is addressed. During system conversions, extra effort may be required in order to ensure the
roll out of the system is successful.
Perform other job-related duties as assigned.
Requirements :
Apply acquired job skillfulness and company policies and procedures to complete assigned tasks.
Develop applied expertise of ITIL incident and problem management techniques.
Give and receive information such as options, technical explication, instructions & reporting results.
Strong communication and interpersonal skillfulness required to understand, troubleshoot and calm
problem situations.
Basic office equipment and Microsoft Office.
Has solid foundation in many of the critical IT competencies needed to perform the job.
Apply Mode : Click here
Company Name : CA Technologies
Website : www.ca.com
Location : Hyderabad
Experience : Freshers
Job Description :
IT Customer Support Analyst
Work in either Service Desk or on the client site to coordinate, diagnose and troubleshoot incoming
employee calls or incident tickets.
Provide highly visible customer support through the performance of onsite installation, as well as
overseeing any necessary diagnosis, troubleshooting, service and repair of complex equipment and
systems.
Provide support services to employees with information technology issues involving applications or
data, and educational technologies.
Provide timely resolution of problems or escalation on behalf of customer to appropriate personnel,
and provides case status updates to management and end-users.
Develop, document and implement standard operating procedures and customer service guidelines.
May be involved in supporting conferences and large training meetings of users in one location.
During these times, local support is critical and provides proactive time for upgrades, maintenance.
Make routine or required customer actions to meet customer needs. Respond promptly and
accurately to customer complaints, inquiries and requests for information and coordinate
appropriate follow-up. May handle escalated issues passed on from co-workers or subordinates.
During times of emergencies, outages and project planned work; be on call and available until the
event is addressed. During system conversions, extra effort may be required in order to ensure the
roll out of the system is successful.
Perform other job-related duties as assigned.
Requirements :
Apply acquired job skillfulness and company policies and procedures to complete assigned tasks.
Develop applied expertise of ITIL incident and problem management techniques.
Give and receive information such as options, technical explication, instructions & reporting results.
Strong communication and interpersonal skillfulness required to understand, troubleshoot and calm
problem situations.
Basic office equipment and Microsoft Office.
Has solid foundation in many of the critical IT competencies needed to perform the job.
Apply Mode : Click here
