IBM Off-campus Drive For Freshers On 21st Dec 2013 @ Chandigarh
Company Name: IBM
Website: www.ibm.com
Role : End User Support
Qualification: Any Graduate/PG/Diploma
Experience: Freshers
Location: Hyderabad/Bangalore
Job Description :
End User Support
Providing Voice support to Internal End Users and External Commercial Account End Users across
North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats
regarding technical issues for end users. Remote Infrastructure support delivery. Perform problem
cause analysis. Resolve routine customer problem. Ability to Identify Opportunity & Implement
Process Improvement.
Has technical experience and skills in the areas of problem determination, creativity & analysis.
Ability to meet a set of defined account agent productivity measurements.
Candidate Profile :
Fluency in communication skills (both spoken and written) / soft skills.
Should ready to work in shifts (24X7).
Without any backlog.
Mandatory Skills :
Understanding of operating systems, Windows 2000/NT/XP configuration options and
troubleshooting.
Browser Support - Internet Explorer. Strong computer skills required.
Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet,LAN/WAN.
Excellent oral and written communication skills.
Excellent customer service orientation.
Neutral accent.
Desired Skills :
Ability to identify basic hardware parts and aware of basic hardware concepts.
User level familiarity with at least one e-mail client - Outlook, Notes etc..
Skilled in commercially standard software applications and major desktop operating systems.
Awareness of basic networking concepts and technologies.
Questioning skills /probing skills, as relevant to the issue and level of the caller.
Note:
Working in shifts is a mandate. Candidates applying and selected for the job will be expected to
work in shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending
on geographies supported.
Salary: Rs. 2.2 LPA
Walk In Date : 21st Dec 2013
Company Name: IBM
Website: www.ibm.com
Role : End User Support
Qualification: Any Graduate/PG/Diploma
Experience: Freshers
Location: Hyderabad/Bangalore
Job Description :
End User Support
Providing Voice support to Internal End Users and External Commercial Account End Users across
North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats
regarding technical issues for end users. Remote Infrastructure support delivery. Perform problem
cause analysis. Resolve routine customer problem. Ability to Identify Opportunity & Implement
Process Improvement.
Has technical experience and skills in the areas of problem determination, creativity & analysis.
Ability to meet a set of defined account agent productivity measurements.
Candidate Profile :
Fluency in communication skills (both spoken and written) / soft skills.
Should ready to work in shifts (24X7).
Without any backlog.
Mandatory Skills :
Understanding of operating systems, Windows 2000/NT/XP configuration options and
troubleshooting.
Browser Support - Internet Explorer. Strong computer skills required.
Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet,LAN/WAN.
Excellent oral and written communication skills.
Excellent customer service orientation.
Neutral accent.
Desired Skills :
Ability to identify basic hardware parts and aware of basic hardware concepts.
User level familiarity with at least one e-mail client - Outlook, Notes etc..
Skilled in commercially standard software applications and major desktop operating systems.
Awareness of basic networking concepts and technologies.
Questioning skills /probing skills, as relevant to the issue and level of the caller.
Note:
Working in shifts is a mandate. Candidates applying and selected for the job will be expected to
work in shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending
on geographies supported.
Salary: Rs. 2.2 LPA
Walk In Date : 21st Dec 2013
