Tesco Hindustan Service Centre Job Openings for Technical Support Associate
Company Name : Tesco Hindustan Service Centre (HSC)Website : www.tescohsc.com
Role : Technical Support Associate
Eligibility : Any Degree
Experience : Freshers
Location : Bangalore
Company Profile :
Tesco is the world’s third largest retailer with a turnover of £72 billion ($115 billion), a presence in 12 countries with a market leader position in 6 of them. With over half a million employees, 6600 stores, and a strong online business, Tesco is dedicated to bringing best value, choice and service to millions of customers each week.
Job Description :
To interact with store personnel working in the stores in UK through calls and resolve their queries related to any part of the store (Front End / ShopFloor / Backoffice).
The role is responsible for delivering an excellent standard of customer service to Tesco’s internal customers and uses their expertise to effectively troubleshoot issues raised during a call/ through mails exchanged.
To be aware about business and customer needs and offer accurate and comprehensive information in the mail/during a call.
To consistently exceed set daily and monthly targets on customer service availability and any other agreed performance parameters.
Adhere to and comply with organization’s compliance policies and procedures pertaining to the process.
Candidate Profile :
Candidate should possess any degree from a recognised university.
Candidate should have good communication and analytical skills.
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