Thomson Reuters Job Openings For Experienced as Client Support Analyst
Company Name : Thomson ReutersWebsite : www.thomsonreuters.com
Role : Client Support Analyst
Education : Any Graduate
Experience : 1-3 Years
Location : Bangalore
Job Description :
Client Support Analyst
Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction.
Logging and classifying all calls and requests for assistance in the customer relationship management system (Siebel).
Filter and escalate enquiries relating to other aspects of the Thomson Reuters business and handover to the appropriate department.
Manage the resolution process for customers relating to data and applications for a particular product/s.
Track enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction.
Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur.
Identify and escalate problems affecting a number of customers or influencing the timely resolution of one customer’s enquiry. This would include escalations to the team leader and other support, sales, engineering or resolver groups as appropriate.
Candidate Profile :
Candidate must possess at least a Bachelor's/College Degree , any field
1 - 3 year(s) of working experience in the related field is required for this position.
Understanding of client needs. Focus on delivering results.
Detail orientated with sound information probing skills.
Well developed analytical skills with the ability to problem solve and develop solutions.
Experience in a customer service or contact centre environment preferred. Previous experience in the financial markets desirable.
Ability to communicate and engage effectively both verbally and in writing in English and any other designated languages with customers and colleagues.
The ability to learn and become experts in Thomson Reuters’ products and develop a sound understanding of the financial markets serviced.
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