Verizon Hiring For Exp As Software Engineer @ Chennai
Company Name : Verizon Data Services
Website : www.verizoninindia.verizon.com
Role : Software Engineer
Education : BE/B.Tech/MCA/M.Sc/M.Tech/B.Sc
Experience : 1-2 Years
Job Location : Chennai
Job Description :
Software Engineer
The Global Customer Support Center will consist of Customer Support
Representatives (CSR) and Monitoring Analysts (MA)
CSR’s will answer all customer facing phone queues, accept and respond to all
customer emails, and will be primary ticket owners (first contact point for all clients)
MA’s will identify incidents via the “Alert Management System”, assign a CSR, and engage the appropriate technical group for resolution
Primary interface for partner service desks
Phone ACD management
Responsible for efficiency gains in monitoring systems
MA/CSR should act as a tier .5 technician where he can be able to resolve repeated
incidents tickets with the given SOP in any (windows / UNIX / network) domain.
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