Company Name : IBM Software Group
Website : www.ibm.com
Job Role : Technical Support Professional
Eligibility : Bachelor's Degree
Experience : Freshers
Job Location : Bangalore
Company Profile :
IBM is a global technology and innovation company headquartered in Armonk, NY. It is the largest technology and consulting employer in the world, with more than 400,000 employees serving clients in 170 countries. IBM offers a wide range of technology and consulting services; a broad portfolio of middleware for collaboration, predictive analytics, software development and systems management; and the world's most advanced servers and supercomputers.
Job Description :
This Role is an Individual contributor responsible for On-Site/Remote Installation, Maintenance and Repair of IBM and Multi Vendor Systems and components, including Hardware, Networking Products, Software and Operating systems.
They are the primary Technical interface to customers for the coordination of Hardware and/or software support and deliver of Technical services as required by the customer.
They are accountable to ensure a high level of customer satisfaction and service delivery.
Technical support and operational services for the customer Account. When Critical situation occur, they are the IBM Technical Interface to customers and manage the situation until the problem is fixed.
Skills :
• Knowledge in Software development discipline in visual, interaction, industrial, HCI, UX.
• Proven command over English language both written and spoken.
• 12 years of basic schooling academic qualification.
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