Company Name : SAP IndiaWebsite : www.sap.com
Job Role : Support Associate
Eligibility : Bachelor's Degree
Experience : Freshers
Job Location : Gurgaon
Company Profile :
As the world's leading provider of business software, SAP delivers products and services which help accelerate business innovation for its customers. We believe that doing so will unleash growth and create significant new value for our customers, SAP, and ultimately, entire industries and the economy at large making the world a better place for people everywhere.Today, more than 82,000 customers in more than 120 countries run SAP applications – from distinct solutions addressing the needs of small businesses and midsize companies to suite offerings for global organizations.
Exceptions & Tasks :
- Provide direct technical assistance for customers all around the world via our Customer Service System.
- Collaborate with fellow support colleagues and other internal organizations to provide superior customer service.
- Take ownership of technical issues, and report errors to development organizations.
- Ability to prioritze workload and handling of potential escalations or critical issues.
- Analyze coding (debugging, tracing, verifying complex customizing).
- Create internal/external content for our knowledge base.
- Perform knowledge transfer to internal staff and external customers & partners.
- Involvement in product testing and validation.
- Participate in global projects around support processes, infrastructure requirements and quality assurance.
- Provide weekend and Holiday support as needed.
Educational Details :
- Bachelor degree in IT / Engineering / Computer Sciences or close to graduation.
- Ability to work in teams of multicultural nature.
- Excellent analytical and problem solving skills.
- Programming skills.
- Technical document writing skills.
- Customer and quality focus.
- Ready for continuous learning and improvement.
- Open personality and professional communication style.
- Creative mind-set / out-of-the-box thinking.
- Fluent spoken and written English language skills are required.
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