Company Name : Thomson Reuters
Website : www.thomsonreuters.comJob Role : Client Support Analyst
Eligibility : Any Graduate/MBA
Experience : 0 - 2 Years
Job Location : Bangalore
Job Description :
Thomson Reuters is a leading provider of information and technology solutions to the global financial community.
Client Support Analysts are a key and valuable link between our product & services offerings and our customers.
Combining a thorough knowledge of capital markets and Content,with expertise of our software, CSAs will be responsible for providing real time Market Data support for Thomson Reuters Sales, Buy side trading,brokerage & exchange clients on multiple global and domestic workstations and various financial applications & content.
Client Support Analyst will respond to incoming Client questions regarding Thomson Reuters products and services.
The incumbent of this role will maintain all aspects of the customer relationship, assisting clients in various data and account service via Phone / emails.
Responsibilities :
Expertise to Interpret and analyze the trading requirements and provide right resolutions and workarounds in specific situations.
Help Customers realize full potential of the application and provide recommendations &solution to maximize application utilization.
Recommend Technical and Fundamental analysis through our highly intuitive charting tools using TR Products.
Recommend solutions to customer application questions with regards to navigation,functionality, content, data quality & entitlements using TR Products.
Interact with various Thomson Reuters departments(Technical Support, Content, entitlements, feed support, sales, training) to resolve client questions/problems.
Closely work with Account Managers, Relationship Managers and Technical Account Managers.
Communicate regularly with Product Managers and sales team regarding Client feedback and internal product enhancements and updates.
Ability to speak to our Clients intelligently and use their critical reasoning skills to identify the problem and solution quickly.
Maintain log of problems by creating a ticket in the Thomson Reuters CRM application. Follow inquiry through to resolution and close the ticket when completed.
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