Company Name : TATA Business Support Services Ltd (TBSS)
Website : www.tata-bss.com
Job Role : Customer Care Executives
Eligibility : Any Degree
Experience : 0 - 1 Year
Walk-In Date : 04 Sep - 05 Sep 2014
Job Location : Hyderabad
Job Description :
• Attend inbound calls of customers with regards to give or take information.
• Ability to up sell/ cross sell.
• Ability to understand what makes the customer tick.
• Implement all feedback given by Supervisors.
• Questions team leader or manager to obtain full understanding of what information is being requested.
• Provide correct and quality information to customers on every call, promote good listening and English grammar skills.
• Manage length of calls.
• Service levels and quality of resolution provided for service requests processed.
• Nil Repeat requests(Calls/SMS/Emails etc).
Based Competencies:
- Customer Focus.
- Speed and quality of resolution.
- Good inter-personal skills. Mange relationships with external and internal customers.
- Ability to perform under stress.
- Good problem solving skills.
- Continuous learning ability.
How to Apply:
Interested candidates Direct walk-in to the Company Address.
Company Address:
Gowra Trinity Building,
Lane Beside Splendid Towers,
Police Lane, Begumpet,
Hyderabad.
Contact Person :
B. Vinay Kumar
vinay.kumar@tata-bss.com
9014068127
