HSBC Global Resourcing Centres form a vital link to one of the world"s largest Banking and Financial Service Delivery Organizations. Leveraging technology and process expertise, Global Resourcing services customers from across many of HSBC"s business lines - making for a dynamic and challenging work environment. It operates out of 16 Group Service Centres across 5 Asian countries, which include India, China, Malaysia, Philippines and Sri Lanka, and has more than 33,000 dedicated professionalsDesignation : Customer Service Executive - French Operations-bangalore
Job Description: Provide information to customers.
Process payments as per customers instructions.
Process account opening for customers.
Ensure that each call / work is completed in accordance with established procedures and standards.
Produce MI as required.
Identify and escalate potential showstoppers.
Support achievement of team objectives.
Foster development of co-workers.
Contribute to the creation of a supportive work environment driven by people centric values.
Satisfy internal and external customers.
To maintain HSBCs internal control standards.
To implement the Group Compliance Policy as applicable to your role in conjunction with the relevant Compliance Department.
To continually re-assess the operational risks inherent in the business, taking account of changing environmental conditions
Desired Profile
Skills Required:
Academic Qualifications: 10+2 / Graduate in any discipline
Years of Experience: 0-5 years of experience.Freshers are welcome to apply. BPO experience can be added advantage
Type of Experience: Freshers are welcome to apply. BPO experience can be added advantage
Location: Bangalore, India ( Outstation candidates can apply and should be willing to relocate to BLR )
Experience : 0 - 5 Years
Industry Type : BPO / Call Centre / ITES
Role : Customer Service Executive
functional area: Financial Services, Banking, Investments, Insurance
Education : UG - Any Graduate - Any Specialization
PG - Any Postgraduate - Any Specialization
DOCTORATE - Any Doctorate - Any Specialization, Doctorate Not Required
Location Bengaluru/Bangalore
Keywords Customer Service, Customer Service Executive, Account Opening, MI, Foster Development, French Operation, BPO
Contact HR
Website http://www.hsbcservicedelivery.com
click here to apply
