Thomson Reuters Hiring For Fresher & Exp As Product Support Analyst @ Hyderabad
Company Name : Thomson Reuters
Website : www.thomsonreuters.com
Qualification : B.E/B.Tech/B.Sc/Other degree
Experience : 0-2 Years
Location : Hyderabad
Job Description :
Product Support AnalystSearch internal Knowledge Management database and select appropriate solutions to resolve customer inquiries.
Interact and work collaboratively with internal support teams in a professional and tactful manner to resolve customer inquiries.
Provide internal referral groups with thorough and accurate descriptions of customer issues.
Integrate feedback provided by supervision into standard work practices.
Continue to develop technical knowledge by monitoring computer and information industry trends,
taking internal courses and attending scheduled product training.
Undertake other reasonable duties as requested by supervisor/manager.
Requirements :
Bachelor's degree or equivalent required, in Science Discipline, Information, Library or Computer Sciences.
Candidates should possess 0 -2 years of experience in a Contact Center or Support Desk environment.
Demonstrated customer and/or technical support experience.
Candidates should have experience with Contact Center Operations and CRM functionality.
Excellent written, interpersonal communication and problem solving skills.
Candidates should have Ability to distill and communicate, both in verbal and written form,
business and/or technical information in terms that are easily understood by staff and customers.
A good team player with the ability to work on own their initiative with minimal direct supervision.
Apply Mode : Click Here
Company Name : Thomson Reuters
Website : www.thomsonreuters.com
Qualification : B.E/B.Tech/B.Sc/Other degree
Experience : 0-2 Years
Location : Hyderabad
Job Description :
Product Support AnalystSearch internal Knowledge Management database and select appropriate solutions to resolve customer inquiries.
Interact and work collaboratively with internal support teams in a professional and tactful manner to resolve customer inquiries.
Provide internal referral groups with thorough and accurate descriptions of customer issues.
Integrate feedback provided by supervision into standard work practices.
Continue to develop technical knowledge by monitoring computer and information industry trends,
taking internal courses and attending scheduled product training.
Undertake other reasonable duties as requested by supervisor/manager.
Requirements :
Bachelor's degree or equivalent required, in Science Discipline, Information, Library or Computer Sciences.
Candidates should possess 0 -2 years of experience in a Contact Center or Support Desk environment.
Demonstrated customer and/or technical support experience.
Candidates should have experience with Contact Center Operations and CRM functionality.
Excellent written, interpersonal communication and problem solving skills.
Candidates should have Ability to distill and communicate, both in verbal and written form,
business and/or technical information in terms that are easily understood by staff and customers.
A good team player with the ability to work on own their initiative with minimal direct supervision.
Apply Mode : Click Here
