Job Description :
" Responsible for providing service assurance to Reliance Web Store Users.
Resolving application related issues of Lotus Notes, LAN, Printer, Scanner and troubleshooting, Network monitoring.
Installation and configuration of business application software (i.e. MS Windows XP/Vista, MS Office XP/2007, Lotus Notes, Internet Explorer, Antivirus)
Log incidents to different 3rd party suppliers and constantly chase up for updates and quicker resolutions to minimize the overall downtime and to have overall greater productivity.
Taking care of the various project escalations, timely call resolution within the SLA.
"
Desired Profile : Good Experience in Hardware Maintenance, Desktop Level Support & Windows Administration
Hands on experience in trouble shooting both Hardware & Software related
Problems
Should have experience on Server Admin / Network related complaints.
Hands on experience in Installation & troubleshooting of Desktops, Laptops, Printer, & Windows based applications
Knowledge on any helpdesk management tool/remote support tool like PC anywhere etc, Vendor management and escalation knowledge.
Good Knowledge on OS like Windows etc.
Good Interpersonal skills & customer support attitude
Experience : 2 - 3 Years
Industry Type : IT-Software / Software Services
Role :Technical Support Manager
Functional Area :IT Hardware, Technical Support, Telecom Engineering
Education : UG - Any Graduate
PG - Any Postgraduate
DOCTORATE - Doctorate Not Required
Location :Bengaluru/Bangalore, Pune, Dehradun
Keywords Systems Associate, Desktop Support
Contact HR
iGATE
Email Nidhi.Patel@igate.com
Website http:// www.igate.com
Reference 135132/135133/135136
